Coronavirus Disease 2019 (COVID-19)

Frequently Asked Patient Questions

Bako Diagnostics understands the importance our lab plays in the safety of the public, patients, healthcare providers and our employees.

This page offers answers to frequently asked patient questions. You can also view our Fact Sheet for Patients.

The Centers for Disease Control and Prevention (CDC) recommends getting tested if you experience mild to severe respiratory illness with fever, cough, and difficulty breathing. Read COVID-19 Symptoms.

If you have any reason to suspect you have COVID-19, it’s important to reach out to your doctor or another authorized healthcare provider for guidance on where to get tested in your community. Additional information is available through the CDC at

BakoDx does not collect COVID-19 test specimens at the lab, we only perform the test on specimens collected by a healthcare provider.

Patients: Please do not go to the BakoDx lab for COVID-19 testing. Contact an authorized healthcare provider for testing services.  BakoDx will process the specimens collected by your clinician.

If it is determined that COVID-19 testing is needed, your healthcare provider will collect your specimen (for example, nose or throat swab). Your specimens will then be sent to a lab, such as BakoDx, for testing. Laboratory performs COVID-19 diagnostic test and sends results back to your healthcare provider.

Confirm that your healthcare provider is sending your test specimens to BakoDx. If so, your test results can be automatically sent to the healthcare provider.

Turnaround time for COVID-19 testing is typically 1-2 days from the time the specimen arrives at our laboratory, but due to the high demand, this may vary.

No. If you suspect you have COVID-19, contact your doctor or an authorized healthcare provider. If testing is right for you, your doctor will direct you where to go to be tested.

Yes, BakoDx is a biosafety level 2 laboratory and follows strict personal and environmental hygiene protocols, which have been further strengthened and reinforced with all employees since the early days of the COVID-19 outbreak. BakoDx is a national, CLIA licensed, CAP accredited, innovative laboratory that offers molecular and anatomic pathology, and microbiology services. The test is offered under all required governmental licensing and regulations.

COVID-19 Test Statements:

This test has been authorized by the U.S. Food and Drug Administration (FDA) under an Emergency Use Authorization (EUA) for use by authorized laboratories, such as BakoDx.

This test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogen.

This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.